This Privacy Notice has been prepared to explain how the personal data of our guests, visitors, and users who make reservations through the website and digital channels operated by Bodrum Günay Hotel is processed under the Law on the Protection of Personal Data No. 6698 (“KVKK”).
1. Data Controller
In accordance with the KVKK, your personal data:
2. Personal Data Processed
As part of our hotel services, the following personal data may be processed:
Identification Information
- First Name Last Name
- Date of birth (if applicable)
Contact Information
- Phone number
- Email address
- Address information
Reservation and Accommodation Information
- Check-in / check-out dates
- Room Preferences
- Number of guests
- Special requests
- Accommodation History
Financial Information
- Payment information (card data is not stored directly in our system)
- Billing Information
Digital Data
- IP address
- Cookie data
- Website usage logs
- Reservation Form Logs
Security Data
- Camera recordings (on-site areas)
3. Purposes of Processing Personal Data
Your personal data is processed for the following purposes:
- Processing Reservations
- Provision of lodging services
- Conducting check-in and check-out procedures
- Customer relations and guest satisfaction processes
- Payment and Billing Processes
- Compliance with legal obligations
- Implementation of security procedures
- Ensuring website and system security
- Campaigns, offers, and informational activities (if explicit consent is provided)
4. Method of Collecting Personal Data
Your personal data;
- Website reservation forms
- Reservations by phone
- Email communication
- Online reservation systems
- Cookies and Analytics Tools
- On-site registration systems
can be collected electronically or in physical form.
5. Transfer of Personal Data
Your personal data may be transferred to the following parties under the KVKK:
- Online reservation systems (booking engine providers)
- Payment service providers
- Shipping / invoicing / accounting services (as needed)
- Authorized public institutions and organizations
- Legal consulting and financial advisory services
- Software and hosting service providers
Your data will never be sold to third parties without your permission.
6. Use of Cookies
Cookies are used on our website to enhance the user experience.
Cookies;
- To simplify the reservation process
- Remembering user preferences
- Analyzing website performance
- To improve security
It can be used for these purposes.
For more information, please visit the “Cookie Policy” page.
7. Data Security
Bodrum Günay Hotel takes all necessary technical and administrative measures to protect personal data:
- SSL security certificate
- Secure booking platforms
- Access control systems
- Server security measures
- Authorization mechanisms
8. Data Retention Period
Your personal data will be retained for the periods specified in the relevant legislation or for as long as necessary to fulfill the purpose of processing. At the end of this period, the data will be securely deleted, destroyed, or anonymized.
9. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK:
- The right to know whether your personal data is being processed
- Request information if it has been processed
- Learn its purpose
- Knowing the third parties to whom data is transferred
- Request to correct or delete
- Objecting to Processing
- Claiming Compensation in the Event of a Loss
You have those rights.
10. Application Process
To submit your requests under the KVKK:
- In writing
- Via email
- Through the hotel's communication channels
You may submit them to us. Applications will be processed within 30 days at the latest.
11. Updates
Bodrum Günay Hotel reserves the right to make changes to this Privacy Notice. The updated text takes effect as soon as it is published on the website.
