Our Quality Policy

• To ensure the proper management of all types of waste generated as a result of activities conducted at our hotel, including its separation at the source based on type, collection, temporary storage, recycling, transportation, and disposal.
• To minimize environmental damage during the use of natural resources.
• To establish sustainable performance criteria that continuously grow and evolve in line with our management systems and objectives
• To minimize the environmental impacts resulting from our operations and prevent environmental pollution, we will conduct all necessary monitoring, measurement, analysis, and control activities to ensure full compliance with all applicable environmental laws and regulations.
• Shaping our policies by taking into account the requests and efforts of the local community as well as civil society organizations, institutions, and agencies
• Implement a continuous training program to foster environmental awareness among our employees
• The “Sustainability Team,” established to address sustainability issues, is responsible for carrying out the work necessary for continuous improvement and reporting on these efforts to the team leader; the team leader, in turn, is responsible for making presentations to senior management regarding the work that needs to be done.

Vision, Mission, and Values

OUR VISION

To be a leading, innovative, and corporate brand in our industry that prioritizes guest satisfaction through a warm and high-quality service philosophy, while striving for continuous improvement and progress with a commitment to social responsibility and environmental awareness.

OUR MISSION

To contribute to the development of the country’s tourism industry by providing high-quality services with a global perspective, while ensuring guest satisfaction.

OUR VALUES

Integrity: Never compromising on integrity in the policies implemented both within and outside the company.

Entrepreneurship: Making plans for tomorrow by evaluating the past and the present, and pioneering innovations.

Education: Keeping up with all kinds of developments so as not to fall behind the times.

Commitment to Change: To aim to be at the forefront of tracking and applying scientific advancements.

Transparency: To build the trust needed by employees and partner organizations by prioritizing contributions to social values in our practices.

Respect for Individuals: Treating every individual equally, without discrimination.

QUALITY, GUEST SATISFACTION, FOOD AND ENVIRONMENTAL SAFETY POLICY

We believe that we can demonstrate our quality in the tourism and hospitality industry through the importance we place on guest satisfaction. We regularly monitor our guests’ satisfaction and effectively deliver our services in accordance with their requests and suggestions, while adhering to the requirements of the Quality, Guest Satisfaction, Food, and Environmental Safety Management System.

We take great care to ensure that every service provided at our facility prioritizes the safety and health of our employees and guests; to ensure this approach is effectively implemented, we have adopted as a principle the commitment to work in accordance with the goals we have established regarding Quality, Guest Satisfaction, Food Safety, and Environmental Safety.

We are committed to providing safe food by complying with all relevant legal regulations and guest requirements at every stage—from procurement to service—of every food item offered at our facility, to ensure the safety of our guests and staff.

At our facility, we comply with environmental laws and regulations and our guests’ expectations to protect nature and minimize the environmental impact of our operations. In accordance with these laws and regulations, we are committed to sorting and properly disposing of all types of waste generated during our operations, as well as keeping unnecessary consumption of water, electricity, energy, and chemicals under control.

In procurement processes, suppliers are selected and evaluated with due consideration of environmental factors.

We recognize that our staff plays a crucial role in implementing these policies, and we place great importance on their training and development. Aware that a well-trained, knowledgeable, self-confident, and respectful workforce plays a key role in attracting guests to our facility, we have made it a principle to continuously review and improve our guest services and management systems,

We ensure that all types of waste generated at our facility are sorted and measured at the point of origin based on their characteristics, and that they are collected, temporarily stored, and subjected to “recovery” and “disposal,” with post-disposal monitoring. To ensure the correct amount of chemicals is used in the right places, we conduct periodic staff training and provide the necessary equipment and storage conditions.

To ensure the proper use of natural resources, we keep up with technological advancements and put them into practice.

We regularly monitor our water, electricity, and chemical consumption, and implement corrective and improvement measures when deviations occur.

We keep our guests informed about all the sustainable environmental initiatives we carry out as a hotel. We encourage them to participate in our social and community initiatives and invite them to get involved. Through the questions in the “environment” section of our guest satisfaction surveys, we gather their feedback so we can continue to improve.

Our goal is to support sustainable tourism through our work and, to the extent we can, make a difference by helping to improve quality and protect the resources needed by the business community.

EMPLOYEE AND HUMAN RIGHTS POLICY 

Based on the principle that all people are equal and free in terms of rights and dignity, Günay Hotel considers the creation and maintenance of a fair work environment for its employees—in compliance with national and international laws and regulations—to be one of its top priorities.

In our relationships with our employees, guests, suppliers, the local community, and all other business partners, we are mindful of our responsibility to act in accordance with human rights, to protect them, and to encourage others to be mindful of them as well.

At Günay Hotel, every employee enjoys equal access to all legally recognized rights and freedoms. We do not tolerate any form of discrimination or harassment, including but not limited to discrimination based on gender, language, race, religion, belief, denomination, philosophical or political views, ethnic origin, wealth, birth, marital status, health status, disability, or age.

All of our employees participate in an orientation training program, during which we explain our facility, our rules, our resources and facilities, and our expectations.

A suggestion and request form has been created to encourage employee participation. This allows all employees to submit their suggestions and requests for improving the system in writing to senior management.

Employee needs are continuously reviewed by senior management through meetings held as needed.

Ensuring the safety of our employees, guests, and suppliers is the primary objective of our occupational health and safety efforts.

Our Principles:

• To operate in accordance with the United Nations Universal Declaration of Human Rights.
• Give preference to regional and local suppliers and partners.
• To regularly train our employees on issues related to labor standards and human rights.
• Do not employ child labor.
• To provide opportunities to work under equal and standard conditions.
• Adopt a pricing policy that complies with regulatory requirements and standards.
• To have a fair and transparent hiring policy based on diversity, equity, and inclusion.
• Communicate our complaint and disciplinary procedures to all employees when they start work.
• To provide all our employees with training opportunities for their professional and personal development.
• Collect employee feedback to improve their well-being at work.

We are committed to continuously improving all the efforts we make to ensure a healthy and safe work environment at our facility.

SOCIAL INTEGRATION POLICY

Günay Hotel is committed to supporting the local community and working together with its members.

In every service we provide at our facility, we are committed to conducting our operations in a way that helps preserve and promote the destination’s culture, heritage, and local economy.

We believe that maintaining constant communication with our local community contributes to the well-being of local residents and the quality of their living environments.

Our goal is to support initiatives that contribute to the development of the local economy and community, and to respect and preserve local culture, traditions, and way of life.

To achieve our goals:

• We encourage our guests to discover the destination’s history, culture, and traditions, as well as the local products and services offered in collaboration with our local community.
• We guide our guests on how to behave responsibly toward the local community, flora, and fauna outside the resort.
• Whenever possible, we give preference to local and regional products and services, as outlined in our purchasing policy.
• By prioritizing locally residing employees during the hiring process, we provide job opportunities for the local community.
• We support local initiatives that help protect our beaches by organizing regular beach cleanups with our employees.
• Recognizing the importance of social responsibility and our role as leaders in society, we participate in social responsibility projects.
• We are committed to continuously improving all of our efforts related to community integration at our facility.